Order Cancellation Policy

·        Customers may cancel their order within 24 hours of placing it. To request a cancellation, email knollandnook@gmail.com with your Order Number clearly mentioned in the subject line. If the order has already been dispatched, you may refuse the delivery and inform us through email.

Notes:

·        Personalized or custom-made products cannot be cancelled or refunded once processing has started.

·        If cancellation of a personalized order is still requested, design/customization charges will be deducted from the prepaid amount.

Return & Exchange Policy

·        We offer a simple and hassle-free return/exchange process for all non-personalized items.  Customers must notify us of a return request within 7 working days of receiving the order.

Return Eligibility

·        Product must be unused.

·        Must be in its original packaging.

·        Must be in resalable condition.

·        If a package arrives damaged, tampered, or in poor condition, please do not accept it.

·        Return the package to the delivery person and notify us immediately.

Non-Returnable Items

·        Products used for personal hygiene (e.g., socks, hoodies, eye masks, etc.) cannot be returned.

·        Non-returnable status will be clearly mentioned on the product page.

Damaged Items

·        If you receive a damaged item, please contact us within 7 working days of delivery.

·        We will assist with replacement or resolution.

Bulk / Corporate Orders

·        Returns are not applicable on bulk or corporate purchases.

Refund Policy

For Prepaid Orders

·        Refunds are credited to the original payment method within 5–7 working days after approval.

For Cash-on-Delivery (COD) Orders

·        Customers must provide bank account details.

·        Refunds are processed within 7–10 working days.

·        Refunds can also be issued via PayTM.

Customer Support

·        Phone: 8281818686

·        Email: knollandnook@gmail.com

·        WhatsApp: 8281818686

·        We are happy to share real time product photos or videos upon request.